The 4P's

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The 4Ps of Organizational Excellence is built around the 4Ps (policy and planning, people, process, performance) which are a logical and progressive way of looking at the factors that drive organizational excellence in modern times. It is a thorough, extremely comprehensive text which is a collection of various pieces of research, practical examples and detailed case studies. It represents a complete guide for those students interested in learning about the critical aspects associated with organizational excellence and is also an important companion guide for managers and senior executives who have the responsibility to deliver quality improvements for the benefit of their customers on a consistent and regular basis and who must ensure that their employer organizations can sustain their competitive performance.