Performance Excellence

Descripción del producto

Performance Excellence: A Practical Handbook as a text represents a comprehensive compilation of thought, concepts, methods, cases and useful tools. It will assist students specializing in the field of performance management and can be used as a useful guide by practitioners. It has several sections totally dedicated to the application of performance measurement in the private sector, covering service and manufacturing industries, and the public sector. These sections are illustrated with extremely useful case studies and examples of best practice applications. This book has a dedicated section on benchmarking as a natural extension of internal performance measurement. The book covers a model of performance measurement which has been tested and validated empirically, as an all encompassing method.