Customer Relationship Management

Descripción del producto

INTERACT, RETAIN, SERVE, AND BE AHEAD IN THE MARKET 

Get a single view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency and provide excellent customer service

Generic Features for all Users

• Easy to use with new look and feel
• Informative dashboard for quick overview of important information
• In-built user tutorials and user guides
• Relationship management graphs
• Custom report builder to create reports on fly.
• Real-time synchronisation between BizView CRM and MS Exchange  seamless calendar management
• Dynamic linking of multiple information sources on a single dashboard screen
• Centralised Contact and lead management
• Full calendar response management
• Fully customisable workflow to automate your business processes.

• Informative dashboard for quick overview of important information
• Customer, Contact and opportunity management.
• Activity and Meeting Management
• Custom report builder to create reports on fly.
• Sales forecasting.
• Dynamic linking of multiple information sources on a single dashboard screen
• Centralised Contact and lead management
• Order Management
• Email Integration.

• Customer self-service portal
• Case tracking and management
• Workflow automation
• Knowledge base recording customer service solutions
• Address maintenance and linking tools
• Escalation and auto notifications

• Informative dashboard for quick overview of important information
• Multi-channel campaign management
• Fully integrated email marketing functionality
• Open, click and bounce rate tracking for email marketing campaigns
• Engaging Email templates
• Lead qualification and management
• Email Integration
• Full marketing workflow
• Activity management

• Easy to deploy and manage
• In-house or hosted deployment choice
• Flexible integration options