Internet Information Technologies LLC

Internet Information & Technologies ( IIT ) is the leader in Help Desk, IT Service Management & Customer Service Software having its flagship product SMART Suite which is a professional Helpdesk, Business Service Management (BSM), CRM and Service Request tracking system, which is applicable to a wide range of different service organisations and applications, and can be adapted very quickly, easily and economically to suit the customer's systems and business processes. With SMART Suite you adopt out-of-the-box ITIL v2 & v3 best practices and implement them in just few days, not years. Get a head start in process definition, which will Fast-track your ITIL initiatives and Eliminate false incident alarms and service disruptions, which will enhance customer satisfaction. SMART Suite is offered as installed software and software-as-a-service (SaaS) which enables organizations to get up and running quickly, easily and efficiently in just matter of few steps. SMART SUITE ITSM Solution is a single out of the box software solution available in English & French that can be deployed for following modes of operations: * Internal Employee Helpdesk and ITIL‚® Service Support * Web Self Service & Service Desk Mode * External Customer Support * Service Desk with voice enabled Call Center SMART SUITE ITSM includes the following ITIL compliant integrated modules: * Incident Management Track and manage your incidents * Service Request Fulfillment Track and manage your service requests, with workflow * Problem Management Resolve problems and identify root cause * System Asset and Configuration Management Discover IT Assets and map it to incidents, problems, changes & releases. * Change Management Automate your IT change process with regulatory compliances. * Release Management Streamline your software/hardware deployment processes