Descripción del producto

WFMwizard is an innovative, complete and affordable Workforce Management software for small and medium inbound call centers and help desks. WFMwizard automates the complete call center operations weekly planning cycle: call volume forecasting, agents staffing calculations, shifts design optimization, agents scheduling, breaks Scheduling, "what-if" simulation and fully featured charts & reports. WFMwizard takes a fresh, novel approach to call center workforce management. We call it Workforce Management Step-by-Step. WFMwizard workforce management software is easy to install and use, smart and feature rich. It is also very affordable (Starting at only US $***5, one time fee) and most importantly - no integration is needed to other call center systems. WFMwizard is the most comprehensive workforce management software solution that is actually SOLD on the web today. *****