Integrated Emergency Call Center

Descripción del producto

IEMS Application:

1. Security company

2. Police station

3. Fire department

4. Medical care center

5. Car rental company

6. Security City project

7. Telecom company value-added service.

8. Community security service

IEMS, Integrated Emergency Management System, is an advanced Emergency management system, which has been used by some governmental project, or security company. With high emergency handling ability, and low cost, it win a good reputation among operators. As a big project, it takes operator to invest some money and energy to set up an IEMS, it takes operators some time to balance the relation ship between different governmental department like Police station, Fire department, Crime data committee and so on. With NSS-IEMS, our city can be prevented some unnecessary lost from man-made incidents or natural disasters. With NSS-IEMS, our public safety can be enhanced. With NSS-IEMS, operators can live with a "Golden tree".

IEMS consists of several parts as follows:

1.IEMS software.

2.IEMS servers. 

3.IEMS terminal products.

4.IEMS training.

An emergency response call center service is available to help your business when you need it most. NSS emergency call center service operates *4/7/**5 because emergencies come at any hour of the day. Efficient call handling of emergencies is essential to the success of your business. Critical calls require call handling expertise and messages delivered quickly to your on-call personnel. NSS response service has a proven track record of efficiency by offering superior call center technology and trained operators that follow your protocol for emergency response. Ensure your business continues to function in an emergency with an emergency response call center service.

NSS emergency response call center offers redundant backups to make sure we will always be here when you need us. Our staff is knowledgeable and operates quickly in the event of an emergency with immediate responses to each call by following the protocol you set. We collect your customers information, document the callers issue, and connect the caller with a representative from your company. This can mean patching the emergency caller through to you as well as texting the message to your cell phone or pager. And, after we have connected the caller to a member of your company, we will email or fax you a record of the telephone call for you to keep on file. All calls are recorded to ensure data is accurately captured and randomly reviewed for quality assurance to ensure we are following your protocols exactly.

With us as your emergency call center service provider, you can reduce operating costs while increasing customer service. Each account we setup is customized for your business giving you full control over the emergency escalation process we follow. If you ever need to change protocol, simply contact our call center and we will make adjustments to your account as you see fit. Partnering with our call center service also reduces your risk in the event of an emergency as each call is recorded providing you with legal protection.

An emergency call center service helps you reduce operating costs while protecting yourself from legal action. Your telephone lines are monitored *4 hours a day and your protocols are customized. Important caller information is delivered to you and callers can also be patched directly to your telephone. With a skilled call center, you will never miss an emergency call.

IEMS functions:

1. Support FTP map and Google map

2. Support emergency report output, operator can print alarm location, map, and so.

3. Online server checking function, the software can detect the status of alarm, working, or not.

4. Support Chinese, English, Spanish.

5. TTS Voice instruction

6. Value-added package service, which can provide different customers with different packing service. 

7. City management, community management, user managerment.

8. Authority management.

9. emergency map pop.

*0. Alarm log function

*1. Login password protection, support multi-users login at the same time.

*2. Alert code definition (CONTACT ID, 4*2, GPRS, SMS).

*3. Phoneline network self-checking.

*4. Payment notice function when the account is expired.

*5. emergency zone setting.

*6. Patrol management.

*7. Arm/disarm report to center for free.

*8. Siren control.

*9. Service standby function.

*0. Support SMS, MMS module.

*1. Suport GPRS uploading function

*2. Support DTMF code resolution module.

*3. Heart beat inspection function(between alarm system and CMS).

*4. TCP/IP Network transmission management.

*5. Video monitoring, record, playback.

*6. Support SDK interface.

*7. Automatic and synchronous backup data module.

*8. Fire alarm management.

*9. GPS tracker management

*0. Bilateral Communication