Descripción del producto

Contact Center Managed Service:
Our managed services for inbound calls include but not limited to:
- Phone answering services
- Email/Chat answering services
- Product information request
- Complaint resolutions
Functional Description of our Contact Center Solution:
- Private Branch Exchange-PBX
- Automatic Call Distributor/Universal Queuing
- Interactive Voice Response
- Recording
- Interactive Dialer
- Supervisor
- Reporting
- Web interaction
- Disaster Recovery and fail-over